Frequently Asked Questions

Everything you need to know about your Ivory & White shopping experience.

What is the typical shipping timeframe for orders?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' specific to that item. We recommend measuring yourself and comparing your results to our chart to ensure a perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your materials ethically sourced?

At Ivory & White, we prioritize sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team.